Cancel Leadpages Account: Steps and Refund Policy (2026)

You can cancel Leadpages account subscriptions yourself: log in, click your account name in the top-left corner, choose Billing, click Cancel and follow the prompts. You do not need to call or email anyone, and the account stays open until the end of the period you have already paid for. Before you click, export your leads and anything you want to keep, because published pages stop working once the account closes. This guide covers each step, the trial, what Leadpages' refund wording actually says and what happens to your pages and data.

Before You Cancel: What to Save

Leadpages' help center says that once your account closes, you lose access to your image library, analytics and page copy, and your live pages stop working. Take a few minutes to save what you need first:

• Download your leads. Export every form's leads as a file so your contacts are safe even if your email tool was not connected. The steps are in how to download leads from Leadpages.
• Export page HTML for any page you want to host elsewhere. Leadpages notes that integrations needing its back end may not work on your own server; see exporting Leadpages pages to HTML.
• Save images and copy you do not have stored elsewhere.
• Delete sub-accounts. If your plan has them, the help center says they must be deleted before the main account can be cancelled.
• Remove WordPress pages. Leadpages' WordPress troubleshooting guide says pages published through the plugin show an error without an active subscription, so delete them from WordPress first. See the WordPress plugin guide.
• Plan your domain. Custom domains are disconnected when the account closes, so point the domain at its new home to avoid a broken site.

How to Cancel Your Leadpages Account

The steps from Leadpages' help center are:

1. Log in to your Leadpages account.
2. Click your account name in the top-left corner of the navigation menu.
3. Select Billing.
4. Click Cancel and follow the on-screen prompts to confirm.

Cancelling turns off renewal: your account and pages keep working until the end of the current monthly or annual period, then the account closes. Keep a screenshot or any confirmation email as a record. Account roles and billing permissions are explained in Leadpages account and billing. If you have trouble signing in, Leadpages support can help.

How to Cancel the Leadpages Free Trial

The trial uses the same Billing and Cancel path. The pricing page says the trial becomes your paid plan on day 7 unless you cancel, and Leadpages' trial page says there is no charge if you cancel before day 7, with a reminder email on day 5. Cancel at least a day early to avoid time-zone surprises, and check that you started the trial on the plan you meant to test, because Leadpages' trial page defaults to the Grow plan. The Leadpages free trial guide covers what the seven days include.

Leadpages Refund Policy and Money-Back Guarantee

The current pricing page does not state a refund policy. The only refund wording on an official Leadpages page is in the help center's cancellation article, which says that if you cancel within 7 days of your first charge after the 14-day free trial, Leadpages guarantees a refund if you are not satisfied, and that you contact support after cancelling to request it.

Read that cautiously. The article refers to the older 14-day trial, while every plan now starts with a 7-day trial, so the exact window may have changed. If you want a refund, cancel first, then contact support through the Support menu as soon as possible and mention the date of your first charge. Some older reviews describe a 30-day money-back guarantee, but no current official Leadpages page offers one.

Two related rules from the help center are clearer: Leadpages does not refund downgrades, crediting unused time toward the lower plan instead, and upgrades are charged right away after a prorated credit. There is no stated refund for cancelling partway through a paid month or year, so plan around your renewal date.

What Happens to Your Pages and Leads After Cancelling

According to Leadpages' cancellation article, after the account closes:

The article does not say anything specific about leads, which is why exporting them before cancelling matters. Payments matter too: the help center says that if a renewal payment fails and retries do not succeed, the account closes the same way, so a cancelled card is not a safe substitute for cancelling properly.

Can You Pause or Suspend a Leadpages Account?

Leadpages does not document a pause or suspend feature. Its help center suggests changing your subscription level through support instead of cancelling, which can cut the cost if you only need a few pages live. Downgrades take effect at the end of the billing cycle, and you must remove anything above the smaller plan's limits first; the Leadpages pricing guide lists what each plan allows.

If you leave and want to return, you can reactivate. The help center says you log in and choose Reactivate Account, then pick a plan, but you cannot return to a plan that is no longer sold, and legacy pricing is lost. If you only turned off renewal and the period has not ended, you can switch auto-renew back on from Billing with no new charge.

Moving to Another Tool

If you are cancelling because Leadpages does not fit, line up the replacement before your billing period ends so your pages never go dark. Rebuild your highest-traffic pages first, reconnect forms to your email tool and move the custom domain last. The Leadpages alternatives guide compares the main options on price, free plans and features.